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Shopify CSV Imports: Why Blank Cells Can Erase Product Data
You export products, change a few prices and import the file again. The prices update, but a vendor name disappears or a variant no…
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Month: September 2026
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Shopify Payment Authorized but Not Paid: Capture Settings, Expiry and Fulfillment Checks
An order marked Authorized in Shopify has not necessarily been paid in the way a merchant expects. The customer’s card has been authorised, but…
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Shopify Says Out of Stock but Inventory Exists: Locations, Markets and Fulfillment Checks
If Shopify shows a product as sold out while you can clearly see units in the admin, the problem is usually not the total…
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Shopify Partial Refunds After a Return: Inventory, Shipping, Taxes and Gift Cards Explained
Shopify lets you refund an entire order or only selected items, but a good return workflow should decide more than the refund amount. You…
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Shopify Order Editing: What Changes After Payment, When Totals Recalculate and When to Use a Draft Order Instead
A customer orders the wrong size, asks to add one more item, wants a product removed, or needs a shipping adjustment before fulfillment. In…
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Shopify Gift Card Code Not Working: Balance, Expiry, Checkout and Payment Checks
A Shopify gift card can fail at checkout for several very different reasons: the code was copied incorrectly, the card has no usable balance,…
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Shopify Refund Completed but Customer Has Not Received the Money: How to Trace the Payment and Escalate
A Shopify order can show a completed refund while the customer still says the money is missing. That does not necessarily mean the refund…
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Shopify Order Confirmation Email Not Received: Contact Details, Notifications and Delivery Checks
If a customer says their Shopify order confirmation email never arrived, first check what contact method they entered at checkout. A customer who checked…
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Shopify Discount Code Not Working: Check Eligibility, Combinations and Markets
When a Shopify discount code does not work, reproduce the customer’s exact cart and check the discount’s dates, eligible products, minimum requirement, customer restrictions,…
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Shopify Script Tags Stop Running March 1, 2027: How to Find Old Apps and Theme Integrations Before They Break
Shopify will stop injecting storefront ScriptTags on March 1, 2027. Before that, on October 1, 2026, apps will lose the ability to create or…