Shopify introduced an enhanced printed receipt editor for point-of-sale receipts in August 2026. Merchants can customise branding and receipt content through the editor, while…
Shopify POS v11.14 can now show authorized store staff the products from an identified customer’s eligible abandoned online checkout. The feature, released September 3,…
Shopify moved POS connectivity status to the POS Home screen in version 11.14, making it visible before staff start a checkout. The September 1,…
As of September 2026, Shopify POS v11.14 can identify the same product variant using any barcode associated with that variant. That means a store…
International checkout fails when the customer believes they paid the full order cost and then receives a carrier request for duties or import taxes…
Shopify Flow can reduce support work when it handles classification and routing rather than pretending to solve every customer issue automatically. Useful workflows add…
Customer accounts are most useful when they remove routine support requests. Passwordless login, clear order history, tracking visibility and self-service actions can let customers…
A shared Gmail inbox can work for a small Shopify store, but once two people answer customers, the real problem becomes ownership: every conversation…
A reliable Shopify return workflow should turn one customer request into one trackable RMA record containing the order, returned items, reason, return instructions, tracking,…
AI drafts are most useful when they write the first version of a reply from verified order data and store policy; they become risky…